About

The Motorist Assurance Program addresses important consumer concerns:

• Improved communication between customers and auto repair facilities so customers understand what they agreed to and know what they're getting;
  
• Uniformity in repair recommendations because there had been no standards for vehicle inspection; and
  
• Necessity for more training and education of technicians in the industry.
  
  

Communication

The Motorist Assurance Program provides the standards the auto repair industry has long needed. The industry recognized these concerns, and joined together to develop MAP Uniform Inspection and Communication Standards (UICS).

These guidelines give consumers the information they need to make an educated decision on repairs for their vehicle. The customer and shop technician together use the guidelines to agree on the work the shop will do on his or her vehicle, thus eliminating confusion or mistrust.

Uniformity

Repair shops participating in the Motorist Assurance Program display a decal; agree to adhere to the MAP Pledge of Assurance to Customers and the Standards of Service. Consumers benefit from:

• Better understanding of the vehicle's problem(s) and what repairs are "Required" v. "Suggested"; and
  
• Uniformity of recommendations from one shop to another when the customer seeks a second opinion from another participating facility.