The Motorist Assurance Program addresses important consumer concerns:
The Motorist Assurance Program provides the standards the auto repair industry has long needed. The industry recognized these concerns, and joined together to develop MAP Uniform Inspection and Communication Standards (UICS).
These guidelines give consumers the information they need to make an educated decision on repairs for their vehicle. The customer and shop technician together use the guidelines to agree on the work the shop will do on his or her vehicle, thus eliminating confusion or mistrust.
Repair shops participating in the Motorist Assurance Program display a decal; agree to adhere to the MAP Pledge of Assurance to Customers and the Standards of Service. Consumers benefit from: